Identity verification system allows to ensure security against persons seeking to make a profit by deceit. The person who asserts his identity assumes responsibility for the content of parcel.
First, make sure the item has actually been shipped by the seller and delivered to our address. Alternatively, we received the item, but the seller did not provide you with the ID assigned to you or provided it incorrectly. Send the parcel tracking number by email firstname.lastname@example.org.
Parcel to our warehouse should be delivered directly by courier, other delivery methods are not available. If the parcel will be delivered to a self-service parcel terminal or collection point, we will not be able to pick up the parcel.
Our rules also prohibit the shipments from the third-countries.
It is possible to buy from private persons or all online stores in Germany, Spain, England, Poland, France, Italy, Lithuania, Latvia, the Netherlands and other European Union country that offer delivery of purchases to Germany, Spain, England, Poland, France, Italy, Lithuania, Latvia, the Netherlands and the Czech Republic. It is important that shipments are delivered to our warehouses.
You can keep shipments in our warehouse for up to 30 days for free (after the deadline (30 days) you will be charged with a fee). Not withdrawing a shipment for 3 months will result in shipment disposal.
Warehouse workers do not accept parcels if they see that parcel is damaged/opened or if courier asks to pay parcel delivery/customs fee.
Your parcel will be accepted, but it will be registered as “unidentified” parcel, so you will need to contact OstaEU customer support team and provide your parcel tracking number, so that your parcel can be added to your account.
If the system indicates that the order is not paid, please send us a payment statement to our general email: email@example.com and we will confirm the payment manually.
Yes, we carry cargo of various dimensions.
German, Spainish, Polish, French, Italian, English, the Netherlands and other countries warehouse addresses are provided to the verified customers. You can find them by logging in to the system in the "account" section.
As we receive your purchases in Germany, Spain, Poland, France, Italy, England, the Netherlands or other European countries, we will enter them into the system, and you will receive an automatic system notification that a new purchase has been received on your behalf (in your account, you will be able to see: weight, size and sender), the purchase status will be “Parcel is in Germany”, “Parcel is in Poland”, “Parcel is in England” and etc. When parcel will leave for Estonia, its status will be changed to “Parcel is traveling to Estonia”. Upon a receipt of the parcel in Estonia warehouse, you will receive the message “The parcel is in the distribution center”. Depending on the selected pick-up method your parcel will be send via DPD or Omniva delivery and the status of the shipment will change to “Parcel sent”.
You can choose the delivery method, form an order and pay for it from the time the shipment is entered into the system (upon receipt of the first OstaEU notification about the shipment status).
You'll find the invoice in your account and it will be emailed to you after you make a payment.
When picking up parcels on site (at pick-up points) or by courier, it is important to look over and assess the condition of the parcels. If the packaging of the consignment is damaged, the Buyer or the Buyer's representative must not accept the consignment. If you are dissatisfied with the condition of the item you received and you think it may have been due to poor transport – be sure to contact us and we will solve each case individually.
You can pay by e-banking.
Yes, it is always possible to "stock up" parcels in our warehouse and only after collecting the desired quantity of goods after they have been collected to pick up them.
Parcels can be completed only from the same country. For completing parcels from the same country you will pay for the total weight of the parcels, plus a completion fee of 0,99 Eur for each parcel.
Payment is not available at the time of delivery. Such parcels are not accepted into the warehouse and the parcels are returned to the seller.