Germany Estonia

Poland Estonia

England Estonia

France Estonia

Italy Estonia

Lithuania Estonia

Spain Estonia

Latvia Estonia

Netherlands Estonia

Czech Republic Estonia

* FOR INDIVIDUALS 0% VAT rate is applied in accordance with Article 10 (part 4, point 6). so prices are exclusive of VAT. FOR LEGAL ENTITIES - the exemption does not apply, therefore 20% VAT will be added to the indicated prices.

• Non-standard packaging 
  
  If the total length of the sides shall be equal or more than 180 cm, or one side is equal or longer than 120 cm -> the weight coefficient 1,3 shall be applied. If the total length of the sides shall be equal or more than 300 cm,  or one side is equal or longer than 200 cm  -> the weight coefficient 1,5 shall be applied. For example: if a parcel measures 100x100x10 and weighs 30 kg -> it will be charged as a 39 kg parcel.
• Pickup of shipments
  
  Shipments in Estonia are sent via DPD or Omniva courier to Omniva self-service parcel terminals or DPD pickup points.
  If shipments are received without package, box or improperly packaged, an additional fee may apply for packaging.
• Shipment insurance
  
  Shipment insurance prices:
  
  
   5,00 Eur - for shipments with a value of up to 100,00 Eur.
  
  
  10,00 Eur - for shipments with a value of up to 500,00 Eur.
  
  
  15,00 Eur - for shipments with a value of up to 1000,00 Eur.
• Picking up of shipments from German DHL terminal
  
  If shipment is left at the German DHL pick-up terminal, the pick-up price from the terminal is 10,00 Eur for each shipment. Pickups are available ONLY from this terminal (DHL Filiale Am Ohmberg Neue Str. 2a).
• Picking up of shipments from French terminal
  
  If shipment is left at the French pick-up terminal, the pick-up price from the terminal is 5,00 Eur for each shipment. Pickups from this terminal are performed EVERY WEDNESDAY. Pickup information must be submitted to customer service by Tuesday 5:30 p.m.
  
  
  Pickups are available ONLY from this terminal (4 rue des Genêts Zac de Betting, 57800 Freyming-Merlebach, France).
• Shipments from ENGLAND
  • ALL shipments from England are applied to import VAT fee (21% of the value of the parcel and the value of its shipping costs).
  • Shipments from England are applied to an administration fee:
    Shipment value from 0,00 Eur to 150,00 Eur – 6,99 Eur.
    Shipment value from 150,00 Eur and more – 13,99 Eur.
• Storage conditions
  
  Customer parcels received at the OstaEU warehouse are stored free of charge for 30 calendar days from the moment when shipment status changes to "Shipment at the distribution center, ready for dispatch/collection". At the end of this period, a storage fee of 1,00 Eur per day shall be charged for each parcel.
• Completion fee
  
  Parcels‘ completion fee – 0,99 Eur. Applied for each additional parcel from the same country.
• Discounts
  
  For regular customers who ship from 100 kg per month or more for Euro pallet sized cargoes. Contact our customer service for a discount.
• Additional services in POLAND
  • Pickup from In Post 24/7 pickup point in Suwalki.
    Pick-up from this In Post 24/7 pickup point in Suwalki - price 3,00 Eur for each shipment, pick-up from another pickup points in Suwalki - price 5,00 Eur for each shipment. It is NOT possible to pick up from pickup points in OTHER CITIES.
  • Pick up of large shipments from popular stores and supermarkets.
    The price is calculated individually.
• Additional services in the CZECH REPUBLIC
  • Pickup from Zásilkovna pickup point in Staňkov.
    Pick-up from this Zásilkovna pickup point in Staňkov is FREE.
    It is NECESSARY to provide the telephone number of our Czech warehouse (you will find it in the address section of the warehouse). It is NOT possible to pick up from pickup points in OTHER CITIES.